Legal Pages

Add your business-specific privacy policy and terms of service to your storefront. Your custom content appears alongside TypeMenu’s platform policies, ensuring customers understand both your business practices and how the platform handles their data.

Accessing Legal Settings

1. Go to Settings → Online Store
2. Scroll down and open the Legal Pages section
3. Edit your legal content using the rich text editor
4. Preview your content using the Preview tab
5. Click “Save” to publish

Note: You need permission to edit branding settings to change these options.

Privacy Policy

Describe how your business collects, uses, and protects customer data.

What to Include

Your privacy policy should explain:

• What data you collect: Names, addresses, phone numbers, order history
• How you use data: Order processing, marketing, customer service
• Who you share data with: Delivery partners, payment processors
• How you protect data: Security measures in place
• Customer rights: How customers can access or delete their data
• Contact information: How to reach you with privacy questions

Writing Your Privacy Policy

• Use the rich text editor to format your content with headings, lists, and paragraphs
• Maximum length: 10,000 characters
• Preview tab: See how your content will appear to customers
• Leave empty: If you have no custom privacy requirements, TypeMenu’s platform policy covers basics

Example Sections

Consider including:

1. Information We Collect

   • Contact details (name, email, phone)
   • Delivery addresses
   • Order history and preferences
   • Payment information (processed securely by our payment provider)

2. How We Use Your Information

   • Process and deliver your orders
   • Send order confirmations and updates
   • Improve our menu and service
   • Marketing communications (with consent)

3. Data Sharing

   • Delivery partners (for delivery orders)
   • Payment processors (for secure payments)
   • We never sell your personal data

4. Your Rights

   • Request access to your data
   • Request correction of inaccurate data
   • Request deletion of your data
   • Opt out of marketing communications

5. Contact Us

   • How to reach your business with privacy questions

Terms of Service

Outline the terms and conditions for ordering from your business.

What to Include

Your terms of service should cover:

• Ordering process: How orders work, confirmation, cancellation
• Payment terms: Accepted methods, when payment is taken
• Delivery and collection: Times, areas, customer responsibilities
• Refunds and complaints: Your policy for issues
• Allergies and dietary requirements: Customer responsibilities
• Changes to orders: What can/cannot be modified after ordering

Writing Your Terms of Service

• Use the rich text editor to format your content clearly
• Maximum length: 10,000 characters
• Preview tab: Review before publishing
• Leave empty: If you have no custom terms, TypeMenu’s platform terms apply

Example Sections

Consider including:

1. Placing Orders

   • Orders are subject to availability
   • We reserve the right to refuse orders
   • Prices may change without notice

2. Payment

   • Payment is taken at time of order
   • We accept [list payment methods]
   • All prices include VAT where applicable

3. Delivery

   • Delivery times are estimates only
   • Customer must be available to receive delivery
   • Delivery area restrictions apply

4. Collection

   • Orders should be collected at the stated time
   • Uncollected orders may be disposed of after [time]

5. Allergies and Dietary Requirements

   • Customers are responsible for informing us of allergies
   • We cannot guarantee allergen-free preparation
   • Please check our allergen information before ordering

6. Refunds and Complaints

   • Contact us immediately with any issues
   • Refunds are at our discretion
   • Photos may be required for quality complaints

7. Changes and Cancellations

   • Orders cannot be cancelled once confirmed
   • Contact us as soon as possible for changes
   • We’ll do our best to accommodate requests

How Legal Pages Appear

Page Structure

Your storefront’s legal pages show:

1. Your custom content (if provided) appears first
2. TypeMenu’s platform policies follow below

This ensures customers see your business-specific terms while also understanding the platform’s data handling practices.

If You Leave Pages Empty

• Only TypeMenu’s platform policies are displayed
• Your customers are still protected by platform-level policies
• You can add custom content at any time

Rich Text Editor

Use the editor to format your legal content professionally.

Available Formatting

• Headings: Structure your content with headers
• Bold and italic: Emphasise important points
• Lists: Bullet points and numbered lists
• Links: Link to external resources if needed
• Paragraphs: Clear spacing between sections

Tips for Formatting

• Use headings to break up long content
• Keep paragraphs short and readable
• Use bullet points for lists of items
• Bold key terms customers should notice

Best Practices

Writing Legal Content

• Be clear and concise: Avoid legal jargon where possible
• Be honest: Only state what you actually do
• Be complete: Cover all relevant areas
• Be current: Update when practices change

Review and Updates

• Regular review: Check legal pages quarterly
• After changes: Update when you change practices
• Seasonal updates: Consider holiday-specific terms
• After incidents: Update if issues reveal gaps

Professional Advice

• Complex businesses: Consider professional legal review
• High-risk items: Alcohol, allergens may need specific terms
• Data protection: GDPR and similar regulations may apply
• Industry requirements: Some sectors have specific requirements

Troubleshooting

Content Not Saving

• Check character limit: Maximum 10,000 characters per page
• Valid formatting: Ensure no broken HTML
• Permissions: Confirm you have edit permissions
• Try again: Network issues may cause failures

Preview Not Matching Live

• Clear cache: Browser cache may show old content
• Wait a moment: Changes may take a moment to propagate
• Hard refresh: Ctrl+F5 or Cmd+Shift+R to force reload

Formatting Issues

• Paste as plain text: Rich formatting from Word may cause issues
• Use editor tools: Apply formatting using the editor buttons
• Preview often: Check appearance before saving

Permissions

Legal page settings require specific permissions:

• View Settings: Required to access the Settings section
• View Branding: Required to see legal page settings
• Edit Branding Settings: Required to change legal content

Note: If you can see the settings page but can’t make changes, contact your account administrator for edit permissions.

Legal Disclaimer

Important: The information in this guide is for general purposes only and does not constitute legal advice. Every business has unique requirements, and you should consult with a qualified legal professional to ensure your privacy policy and terms of service meet your specific needs and comply with applicable laws and regulations.

Related Guides

• Business Settings - Core business information
• Branding - Storefront appearance
• SEO Settings - Search engine optimisation

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Clear legal pages build trust with customers and protect your business. Take time to write accurate, comprehensive content that reflects your actual practices.