Notification Settings

Control automated notifications to keep your team informed and customers updated. Configure email alerts for your business and automated communications to customers via email and SMS.

Note: These are business-wide notification settings that affect all customers and orders. For personal notification preferences (toast notifications, audible alerts, browser notifications), see Account Settings.

Business Email Notifications

Receive important updates about your restaurant operations directly in your inbox.

New Orders

• When triggered: Immediately when a customer places an order
• What you receive: Order details, customer information, items ordered
• Why it’s useful: Know instantly when orders come in for quick processing
• Recommended: Always on for busy restaurants
• Toggle: Settings → Notifications → Customer Notifications section → New Orders

Customer Email Notifications

Send professional, automated emails to keep customers informed about their orders.

Order Confirmation

• When sent: Immediately after successful payment
• Content: Order summary, estimated preparation time, order number
• Why it’s important: Confirms the order was received and provides reference number
• Toggle: Settings → Notifications → Customer Notifications section → Order Confirmation

Customer SMS Notifications

Send concise SMS messages for time-sensitive updates. Perfect for customers who prefer text notifications.

Plan Requirement: SMS notifications require the SMS feature to be included in your plan.

Need more SMS capacity? See our SMS Billing and Usage guide for information about managing your SMS quota and purchasing additional bundles.

Order Confirmation SMS

• When sent: When an order is confirmed
• Content: Brief confirmation with order number
• Why it’s useful: Fast confirmation for customers on mobile devices
• Toggle: Settings → Notifications → Customer Notifications section → Order Confirmation SMS
• Quota impact: Counts as 1 SMS per message

SMS Quota and Limits

Your business has a monthly SMS quota that includes messages from your main subscription plan plus any additional SMS bundles you’ve purchased.

• Monthly quota: Resets at the start of each billing cycle
• Combined allocation: Main plan SMS + active bundle SMS
• Usage tracking: Monitor your usage in Billing → SMS tab
• Automatic warnings: Notifications at 80% and 90% usage
• Service interruption: SMS sending pauses when you reach 100% of your quota

Important: SMS notifications count towards your monthly quota. Monitor your usage to avoid service interruptions.

Managing SMS Quota

Checking Your SMS Usage

1. Go to Billing and click the SMS tab
2. View current quota and usage for the billing period
3. Monitor usage percentage and remaining SMS
4. Check billing period dates to know when quota resets

Adding SMS Capacity

If you’re approaching your limit:

1. Go to Billing and click the SMS tab
2. Click “Manage SMS Bundles” and choose a bundle size that fits your needs
3. Subscribe to the bundle (billed monthly)
4. Quota increases immediately upon subscription

Bundle billing: SMS bundles are billed monthly and can be cancelled anytime. They add to your main plan quota and operate independently of your main subscription billing cycle.

Setting Up Notifications

Basic Configuration

1. Go to Settings → Notifications
2. Open the Customer Notifications section to review each notification type
3. Enable the ones you want active
4. Click “Save”

Recommended Settings for Most Restaurants

Business Emails

• ✅ New Orders: On - Know instantly when orders come in

Customer Communications

• ✅ Order Confirmation Email: On - Confirm orders were received
• ✅ Order Confirmation SMS: On (if SMS feature available) - Fast mobile confirmation

Notification Timing

When Notifications Send

• New order emails (business): Immediately when an order is placed
• Order confirmation emails (customer): Immediately after successful payment
• Order confirmation SMS (customer): When an order is confirmed

Managing Notification Volume

• Use email filters in your email client to organise order notifications
• Set up a separate email for order notifications if needed
• SMS notifications are concise and only sent once per order

Troubleshooting

Not Receiving Business Emails

If you’re not getting new order notifications:

• Check spam/junk folder - automated emails sometimes get filtered
• Verify email address in your account settings
• Confirm “New Orders” is enabled in Settings → Notifications
• Check with your email provider about delivery issues

Customer Not Receiving Notifications

If customers report not getting emails/SMS:

• Verify contact details were entered correctly during checkout
• Check notification settings are enabled in Settings → Notifications
• Confirm SMS capability for their mobile network (for SMS)
• Corporate email filters may block automated messages

SMS Notifications Not Sending

If SMS messages aren’t being sent:

• Check SMS quota - you may have reached your monthly limit
• Verify SMS is enabled in Settings → Notifications
• Confirm your plan includes SMS - this is a plan-based feature
• Check customer provided a mobile number during checkout
• Add SMS bundle if you’ve exceeded your quota

Learn more about SMS limits and bundles in our SMS Billing and Usage guide.

Best Practices

Business Notifications

• Keep new order emails on - know instantly when orders arrive
• Set up email filters to organise order notifications
• Forward to multiple staff if needed via your email provider

Customer Experience

• Enable order confirmation - customers want confirmation their order was received
• Use SMS for mobile customers - faster than email for busy customers
• Monitor SMS quota - ensure you don’t run out during busy periods

Integration with Other Features

• Webhooks can provide real-time order notifications to external systems
• Personal notifications (toasts, sounds, browser alerts) are configured in Settings → Notifications → My Notifications section
• SMS billing is managed separately in Billing → SMS

Permissions

Notification settings require specific permissions:

• View Settings: Required to access the Settings section
• View Notifications: Required to see notification settings
• Edit Notification Settings: Required to change notification toggles

Note: If you can see the settings page but can’t make changes, contact your account administrator for edit permissions.

Remember: Good notification management keeps both your team informed and your customers happy. Well-timed, relevant notifications improve efficiency and customer satisfaction!