Last Updated: 15 September 2025

These Terms and Conditions (“Terms”) govern your use of the TypeMenu platform and services provided by TypeMenu Ltd, a UK-registered company (“we”, “us”, or “our”). By subscribing to or accessing our software, you agree to comply with these Terms.

If you are a customer placing an order through a business storefront powered by TypeMenu, please refer to the relevant business local terms and platform notice displayed during checkout.

1. Software Access and Licensing

TypeMenu Ltd provides licensed access to its platform on a subscription basis. Upon subscribing, you are granted a non-exclusive, non-transferable right to use the software for your business in accordance with these Terms.

You must not:

• Resell, sublicense, or white-label the platform without written permission.
• Use the platform for purposes outside the food and beverage sector.
• Upload or list any banned products (see Section 5).

All intellectual property rights in the platform, including source code, branding, designs, and content, remain the exclusive property of TypeMenu Ltd. You are granted only the limited license described above.

2. Payment and Subscription

All payments are securely processed via Stripe (and may include other authorised payment processors in the future). By subscribing, you authorise TypeMenu Ltd to charge your selected payment method for the applicable subscription fees.

• Upgrades take effect immediately, and your account will be charged a prorated amount for the remaining period in the billing cycle.
• Downgrades take effect at the start of your next billing cycle.
• Non-payment or failed charges may result in restricted access or account suspension after repeated failed collection attempts.
• Refunds: All subscription fees are non-refundable, including partial months or unused periods, except where required by law.

You can manage your subscription, billing information, and plan settings directly via your admin panel.

3. Termination and Account Deactivation

You may cancel your subscription at any time. Your account will remain active until the end of the paid period.

We reserve the right to suspend or terminate access to the platform without notice in cases of:

• Breach of these Terms.
• Unlawful use.
• Failure to pay after multiple attempts.

Certain clauses (including but not limited to liability limits, indemnity, and intellectual property) shall survive termination.

4. Platform Availability and Support

We aim to provide a reliable and secure service with high uptime. However, we do not guarantee uninterrupted access and are not liable for delays or outages caused by factors beyond our control.

Support is available via the communication channels listed on our website. Enterprise or priority support may be available for certain plans.

5. Prohibited Products and Content

You agree not to use the platform to promote or sell any goods that:

• Are unrelated to food and beverage services.
• Violate our Payment Partner’s Acceptable Use Policy (e.g., CBD, adult content, weapons).
• Are illegal under UK law or local jurisdiction.
• Could harm our reputation or the stability of our payment infrastructure.

We reserve the right to suspend any account found in violation of this section.

6. Data Handling and Privacy

As a platform provider, TypeMenu Ltd acts as:

• A data controller for business accounts and subscription services.
• A data processor for customer information submitted via storefronts.

We comply with the UK GDPR and are registered with the Information Commissioner’s Office (ICO). Please refer to our Privacy Policy for full details.

7. End-User Terms

Where TypeMenu Ltd software is used to provide a business storefront, the following terms also apply to customers placing orders:

• TypeMenu Ltd is not the seller and bears no responsibility for product quality, preparation, delivery, or refunds.
• All transactions are between the customer and the business operating the storefront.
• TypeMenu Ltd processes personal data strictly to enable orders and maintain service integrity, in accordance with our role as a data processor.

8. Third-Party Services and Dependencies

Our platform relies on third-party services such as Stripe (for payments), SMS carriers, email providers, and hosting providers. By using the platform, you agree to comply with the terms of these providers.

We are not responsible for downtime, outages, or service limitations caused by third parties. We may change providers at any time without notice.

9. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to:

• Use strong, unique passwords.
• Notify us immediately if you suspect unauthorised access.

We are not liable for unauthorised use of your account due to your failure to secure access credentials.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, goodwill, or business opportunities.
• Our total liability for any claim under these Terms is limited to the total subscription fees you paid to us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

11. Indemnity

You agree to indemnify and hold harmless TypeMenu Ltd, its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising out of:

• Your use of the platform.
• Your violation of these Terms.
• Any claims by customers or third parties relating to products, services, or conduct connected to your storefront.

12. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to strikes, natural disasters, power outages, internet disruptions, or third-party service failures.

13. Changes to Terms and Policies

TypeMenu Ltd reserves the right to update or modify these Terms and related policies (including the Privacy Policy) at any time, without prior notice. Continued use of the platform after changes have been published constitutes acceptance of the revised terms.

We encourage you to review our legal pages periodically to stay informed.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

End-User Terms

These End-User Terms (“End-User Terms”) apply when you place an order through a business storefront powered by TypeMenu. Please read carefully before ordering.

By using a storefront powered by TypeMenu, you agree to these End-User Terms in addition to any terms provided by the business you are ordering from.

1. Your Contract Is With the Business

• TypeMenu Ltd provides the technology that powers the storefront.
• TypeMenu Ltd is not the seller of products.
• Your order, payment, delivery, refunds, and any product-related issues are solely the responsibility of the business you order from.

2. Orders and Payments

• When you place an order, you are entering into a direct contract with the business.
• Payments are processed securely through our payment partners (such as Stripe).
• TypeMenu Ltd is not responsible for errors in order details submitted by you.

3. Delivery and Collection

• Delivery times, methods, and fees are set by the business, not by TypeMenu Ltd.
• Any disputes about late or missing deliveries must be resolved with the business directly.

4. Refunds and Cancellations

• Refunds or cancellations are handled by the business in line with their own refund policy.
• TypeMenu Ltd does not provide or process refunds on behalf of businesses.

5. Prohibited Conduct

When using a storefront, you agree not to:

• Provide false, misleading, or fraudulent order information.
• Interfere with the operation of the storefront or attempt unauthorised access.
• Use the platform in violation of applicable laws.

6. Data and Privacy

• Your personal information is collected by the business to fulfil your order.
• TypeMenu Ltd processes this information as a data processor, solely to provide the ordering service.
• Please review our Privacy Policy to understand how your data is handled.

7. Liability

• TypeMenu Ltd is not liable for product quality, food safety, delivery issues, or refunds.
• To the fullest extent permitted by law, we disclaim responsibility for losses or damages arising from your transactions with businesses.

8. Changes to These End-User Terms

We may update these End-User Terms at any time without prior notice. The version published at the time of your order applies.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.