Business Settings

Manage your restaurant’s core business information, regional settings, and operational preferences. These settings affect how your business appears to customers, how dates and times are displayed, and what features are available throughout your ordering system.

Accessing Business Settings

1. Go to Settings → Business
2. View or edit your business information and regional settings

Note: You need permission to view and edit business settings. If you don’t see the option or can’t make changes, contact your account administrator.

Business Information

Business Name

• Where to find it: Settings → Business → Business Details
• What it affects: How your business appears to customers and in admin panels
• When to update: Business name changes, rebranding, or corrections
• Requirements: Must accurately represent your business
• Display: Shown on storefront, order confirmations, and receipts
• Editable: Yes, if you have edit permissions

Currency

• Where to find it: Settings → Business → Business Details
• Status: Set during business creation and cannot be changed
• What it affects: All pricing, payments, and financial calculations
• Why fixed: Changing currency would affect existing orders and financial records
• Display: Shown as read-only text (not editable)
• Contact support: If currency needs to be changed for business reasons

Contact & Regional Settings

Timezone Configuration

Set your business’s timezone to ensure accurate time displays and scheduling.

Available Timezones

• UTC: Coordinated Universal Time
• US Timezones: Eastern, Central, Mountain, Pacific
• European: London, Dublin, Paris, Berlin
• Asian: Tokyo, Shanghai
• Australian: Sydney

Why Timezone Matters

• Order timestamps display in your local time
• Scheduled orders use your timezone for availability
• Reports and analytics show times in your timezone
• Business hours are calculated based on your timezone

How to Set Timezone

1. Go to Settings → Business
2. Open the Regional Settings section
3. Select your timezone from the dropdown menu
4. Click “Save”
5. All times update to reflect your selection

Date Format

Customise how dates are displayed throughout your system.

Available Formats

• ISO Format (2025-09-03): International standard, easy to sort
• European (03/09/2025): Day/month/year format
• US Format (09/03/2025): Month/day/year format
• Dashed (03-09-2025): Day-month-year with dashes
• Short (3 Sep 2025): Abbreviated month name
• Long (Tuesday, September 3, 2025): Full date with day name

Where Date Format Appears

• Order confirmations and receipts
• Admin dashboard and reports
• Customer order history
• Scheduled order displays
• Analytics and reporting

Choosing the Right Format

• ISO: Best for international businesses or data sorting
• European/US: Match your local customer expectations
• Short/Long: More readable for customer-facing displays

Time Format

Control how times are displayed in your system.

Available Formats

• 24-hour with seconds (14:30:25): Precise timekeeping
• 24-hour (14:30): Standard 24-hour format
• 12-hour with seconds (2:30:25 PM): US-style with AM/PM
• 12-hour (2:30 PM): Standard 12-hour format
• 24-hour no leading zero (14:30:25): Without padding
• 12-hour lowercase (2:30:25 pm): Lowercase AM/PM

Where Time Format Appears

• Order timestamps and confirmations
• Preparation time estimates
• Scheduled order times
• Business hours displays
• Reports and analytics

Choosing the Right Format

• 24-hour: Common in Europe and professional settings
• 12-hour: Familiar to US customers, more conversational
• With seconds: Useful for precise order tracking
• Without seconds: Cleaner display for customer-facing content

Phone Number

• Where to find it: Settings → Business → Regional Settings section
• What it affects: Customer contact information, order confirmations
• Format: Enter in any format (e.g., +1 (555) 123-4567)
• Display: Shown to customers for order inquiries
• Optional: Can be left blank if not needed

Billing Email

• Where to find it: Settings → Business → Business Details section
• What it affects: Invoice delivery, billing communications, payment receipts
• Format: Must be a valid email address
• Separate from: Customer support or general contact emails
• Use for: Financial documents, subscription invoices, payment confirmations
• Optional: Recommended for proper billing management

Setting Up Business Settings

Initial Configuration

When setting up a new business:

1. Go to Settings → Business
2. Open the Business Details section and enter your business name accurately
3. Verify currency (shown as read-only, cannot be changed later)
4. Add phone number and billing email (optional)
5. Open the Regional Settings section
6. Set timezone to your business location
7. Choose date format that matches your region
8. Select time format preferred by your customers
9. Click “Save” in each section to apply

Recommended Settings by Region

United Kingdom

• Timezone: Europe/London
• Date Format: d/m/Y (European)
• Time Format: H:i (24-hour)

United States

• Timezone: Your local timezone (Eastern/Central/Mountain/Pacific)
• Date Format: m/d/Y (US format)
• Time Format: g:i A (12-hour with AM/PM)

Europe

• Timezone: Your local European timezone
• Date Format: d/m/Y (European)
• Time Format: H:i (24-hour)

International

• Timezone: Your business location
• Date Format: Y-m-d (ISO standard)
• Time Format: H:i (24-hour standard)

Regional Considerations

Date and Time Standards

• Match customer expectations in your region
• Consider international customers if you serve globally
• Consistency matters - use same format throughout
• Legal requirements may dictate certain formats

Currency Implications

• Cannot be changed after business creation
• Affects all pricing and financial calculations
• Payment processing uses this currency
• Reports and analytics display in this currency
• Contact support if currency change is absolutely necessary

Timezone Best Practices

• Match your physical location for accurate scheduling
• Consider delivery zones if operating across timezones
• Business hours use your timezone
• Order timestamps reflect your local time
• Scheduled orders respect your timezone

Troubleshooting

Settings Not Saving

If changes don’t persist:

• Check form validation - all required fields must be valid
• Verify email format - billing email must be a valid email address if provided
• Network connection - ensure stable internet connection
• Browser refresh - may need to reload page after saving
• Permissions - ensure you have “edit business settings” permission
• Look for error messages - validation errors appear below form fields

Timezone Issues

If times appear incorrect:

• Verify timezone selection matches your location
• Check daylight saving - system handles automatically
• Browser timezone may differ from business timezone
• Clear cache if times seem cached incorrectly

Date/Time Format Not Updating

If formats don’t change:

• Save changes - ensure you clicked “Save Changes”
• Refresh page - formats update after save
• Check other pages - may need to navigate away and back
• Clear browser cache - old formats may be cached

Currency Display Issues

If currency shows incorrectly:

• Currency is fixed - cannot be changed in settings
• Contact support if currency needs to be changed
• Check payment settings - payment processor uses business currency
• Verify product prices - ensure prices match currency

Best Practices

Business Information

• Keep business name current - update if you rebrand
• Accurate contact information - helps customers reach you
• Professional presentation - name and details reflect your brand

Regional Settings

• Match customer expectations - use formats familiar to your region
• Consistency is key - same format throughout system
• Consider international - ISO formats work well for global businesses
• Test displays - verify dates/times show correctly

Contact Information

• Keep phone number current - customers may call for orders
• Monitor billing email - important financial documents sent here
• Separate from support - billing email for invoices only
• Professional addresses - use business email addresses

Permission Management

• View settings - required to see business settings page
• Edit business settings - required to make changes
• Contact administrator if you need permissions but don’t have them
• Settings are business-wide - changes affect all users and locations

Integration with Other Settings

Ordering Settings

• Timezone affects scheduled order availability
• Date/time formats appear on order confirmations
• Business name shown on all customer communications

Location Settings

• Timezone should match your primary location
• Business name appears on location pages
• Contact information used for location details

Product Settings

• Currency affects all product pricing (cannot be changed)
• Date formats used in product availability and order displays
• Timezone affects scheduled order times and availability

Branding Settings

• Storefront appearance: Logo, colours, fonts, and layout (see Branding Settings)
• Hero section: Welcome banner and messaging
• Menu layout: Product display and cart positioning
• Promotional elements: Announcement banners and special offers
• Visual identity: Complete brand presentation to customers

Permissions

Business settings require specific permissions:

• View Settings: Required to access the Settings section
• View Business: Required to see business information
• Edit Business Settings: Required to make changes to business settings

Note: If you can see the settings page but can’t make changes, you may only have view permissions. Contact your account administrator (Owner, Admin, or Manager) to request edit permissions.

Only Owners, Admins, and Managers typically have permission to edit business settings. Other roles may only be able to view the settings.

Remember: Your business settings form the foundation of how your restaurant operates in the system. Accurate information and appropriate regional settings ensure smooth operations and a professional customer experience!