Documentation

Webhooks

Webhooks allow you to automatically send real-time data from TypeMenu to other platforms whenever key events happen in your system like when a customer places an order or updates their information.

This makes it possible to connect TypeMenu to CRMs, SMS tools, marketing platforms, reporting dashboards, automation tools like Make.com or Zapier, or even your own custom tech stack without building or maintaining a custom app.

Why Use Webhooks?

Webhooks give you the freedom to:

  • Send new orders directly to a third-party fulfilment system
  • Trigger SMS or email messages via services like Twilio or Mailchimp
  • Update your CRM or loyalty system when a new customer signs up
  • Notify staff or kitchen systems when an order is cancelled
  • Trigger advanced automations in Zapier or Make.com

With a little setup, you can replace the need for dozens of one-off integrations and build a more connected, efficient operation.

How to Create a Webhook

  1. Go to Webhooks > Create
  2. Give the webhook a Name
  3. Enter the URL where the webhook should send data
  4. Select the Event you want to listen for
    • Order Created
    • Order Updated
    • Order Cancelled
    • Customer Created
    • Customer Updated
  5. Choose your Payload Schema based on the platform or format you're integrating with:
    • Make.com – Flat JSON, supports arrays
    • Zapier – Key-Value JSON (string-only fields)
    • JSON:API – REST-style payload, ideal for custom APIs
  6. Click Create to save and activate

Example Use Cases

  • 📩 Send an SMS confirmation when an order is placed
  • 🧾 Push customer data to a Google Sheet for reporting
  • 💬 Notify a Slack channel when a VIP places an order
  • 📊 Trigger automations in Make.com to sync orders with your inventory tool
  • 🔁 Feed live order data into your own internal dashboard or POS

Support & Best Practices

  • We recommend testing with Make.com or Zapier for low-code integration workflows
  • If you're using a custom endpoint, make sure it can receive POST requests and parse JSON
  • Keep your endpoint secure—use authentication or IP whitelisting if needed
  • If you're unsure how to start, email [email protected] and we'll help

Final Word

Webhooks are one of the most powerful features in the platform. With a bit of time spent learning Make.com, Zapier, or your preferred integration tool, you can unlock automations that save hours every week and completely avoid the need to build dozens of bespoke apps.

Let us know what you want to connect, we’re happy to help you make it work.