Privacy Policy

TypeMenu Ltd is committed to protecting your privacy and maintaining transparency about how we collect, use, and protect personal data.
This policy applies to visitors, customers, and users of the TypeMenu platform and our corporate website. If you are a food customer placing an order through a storefront powered by TypeMenu, please also refer to the storefront-specific privacy policy displayed on that site.

Who We Are

TypeMenu Ltd is a UK-registered company that provides white-label online ordering software to businesses in the hospitality and retail sectors. We act as:

  • A data controller when collecting and processing data from business customers who use our SaaS platform (e.g. account setup, billing, support).
  • A data processor when handling personal data submitted through storefronts operated by our clients (e.g. food orders placed by their end customers).

Data We Collect

When you sign up for an account or use our platform as a business user, we may collect:

  • Business contact details (name, email, phone number)
  • Company and billing details (business name, address, VAT number, payment method)
  • Authentication data (username, IP address, session activity)
  • Usage data (login history, feature usage, support requests)

We collect this data to:

  • Provide access to the platform and manage your account
  • Fulfil billing and subscription obligations
  • Respond to support enquiries and technical issues
  • Improve platform functionality and performance
  • Meet our legal obligations under applicable laws

We never sell your data or use it for third-party advertising.

Data Processed on Behalf of Our Clients

If you're placing an order through a website powered by TypeMenu, we process limited personal data on behalf of the business you’re ordering from. This includes:

  • Name, contact information, and delivery address
  • Cart contents, order details, and preferences
  • Payment method (but not card details — these are handled securely by third-party processors like Stripe)
  • IP address and browser metadata for security and fraud prevention

Each business has its own privacy policy, which explains the roles and responsibilities of that specific business and TypeMenu Ltd.

Cookies

We use cookies to maintain secure login sessions, remember preferences, and improve website performance. You can review full cookie details in our Cookie Policy. For end customers, storefront-specific cookie information is displayed on the ordering site.

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. If you’re a business customer and would like to exercise your rights, please contact us at support@typemenu.com.
If you’re a customer of one of our storefronts, please reach out to the business directly — we act only on their instruction when handling your data.