Order Management
Receive and manage orders in real-time. Accept, prepare, and track every order from one dashboard.
Orders flow through clear stages
From new order to completion, every stage is tracked. Customers stay informed automatically.
Delivery Order Flow
Just received
Order has arrived and needs confirmation. Review items, check delivery address, then confirm to accept.
Accepted
Order is confirmed and queued for preparation. Customer is notified that you've accepted their order.
In the kitchen
Order is being prepared. Use the Kitchen Display for real-time visibility across your team.
Ready for handoff
Order is complete and ready for collection or delivery. Customer is notified automatically.
On the way
Driver is en route to the customer. Delivery orders only - collection orders skip this stage.
All done
Order is fully complete. Collected by customer or delivered successfully. Ready for your records.
Everything you need in one view
Every order shows complete details - items, customer info, payment status, and delivery address.
Order Items
Products, quantities, modifiers, and special notes
Customer Details
Name, email, phone, and order history
Payment Status
Card or cash, paid or pending
Order Timeline
Complete history of status changes
Built for busy service
Handle high-volume periods with tools designed for speed. Search orders, filter by status, and process the queue efficiently.
Search & Filter
Find orders by number, customer name, email, or phone. Filter by status or order type.
Auto-Confirm
Optionally skip manual confirmation. Orders go straight to Confirmed status automatically.
Print Receipts
Print kitchen tickets or customer receipts. Formatted for 80mm thermal printers.
Automatic Notifications
Customers get email or SMS updates as orders progress. Confirmation, ready, on the way.
Quick Stats
At-a-glance metrics at the top of your orders page:
Delivery and collection
Both order types flow through the same system with appropriate stages for each.
Delivery Orders
- Full delivery address and zone
- Delivery fee applied
- "Out for Delivery" stage
- Estimated delivery time
Collection Orders
- Customer picks up from your location
- No delivery fee
- Skips delivery stages
- Estimated collection time
Manage orders with confidence
From new order notification to completed delivery, every step is tracked and customers stay informed.
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