Flexible Order Charges
Apply charges intelligently with complete control over when and how they're applied
Three ways to charge customers
Choose from service fees, surcharges, or optional gratuities. Each type serves different business needs.
Service Fees
Cover costs for online ordering and payment processing. Applied automatically to qualifying orders. Examples: 2.5% online fee, £0.50 processing.
Surcharges
Additional charges for special circumstances, peak times, or premium services. Examples: Peak delivery, small orders, bags.
Gratuities
Optional tips for your staff. Customers choose amounts - perfect for busy periods or special service. Examples: 10%, 15%, 20% suggested tips.
Apply charges intelligently
Control exactly when and to whom charges apply with flexible conditions.
Order Type
Delivery only, collection only, or both
Customer Type
Guests, registered users, or everyone
Order Value
Minimum/maximum spend thresholds
Time & Days
Peak hours, weekends, holidays
See charges in action
Your customers see charges clearly during checkout. Here's how it works.
Order Summary with Charges
Gratuity Selection
Why flexible charges matter
Smart charge management helps maintain profitability while keeping customers happy.
Maintain profitability
Cover operational costs and ensure small orders remain profitable. Add fees for peak times, delivery, or special services.
Reward your staff
Use gratuity options during busy periods to help your team earn more. Customers appreciate the choice and your staff benefits.
Common charge scenarios
Online Order Fee
£1 for all orders
Optional Gratuity
£1, £2, £5 quick-select
Small Order Fee
£1.50 for orders under £10
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